Facebook is apologizing to drag queens and the transgender community for deleting accounts that used drag names like Lil Miss Hot Mess rather than legal names such as Bob Smith.
The world’s biggest online social network caught heat recently when it deleted several hundred accounts belonging to self-described drag queens and kings, other performers and members of the lesbian, gay, bisexual and transgender community. Facebook has long required its users to go by their “real names” on the site for security purposes, to stand out from other social networks and so it can better target advertising to people.
Now, the company says the spirit of its policy doesn’t mean a person’s legal name but “the authentic name they use in real life.”Last month, the company suggested that performers such as drag queens have other ways of maintaining their stage identities on the site, such as creating pages that are meant for businesses and public figures. But a fan page is not the same as a regular Facebook account and users were not happy with the suggestion.
“We owe you a better service and a better experience using Facebook, and we’re going to fix the way this policy gets handled so everyone affected here can go back to using Facebook as you were. We see through this event that there’s lots of room for improvement in the reporting and enforcement mechanisms, tools for understanding who’s real and who’s not, and the customer service for anyone who’s affected.”
Chris Cox, Facebook Chief Product Officer
The Transgender Law Center, a San Francisco based transgender rights advocacy group that met with Facebook over the issue on Wednesday, said it is
“[We’re] excited to work in good faith with Facebook to address all the concerns raised in today’s meeting. What was made clear today is that Facebook is ready to collaborate with our communities and shares our values of making sure everyone is able to safely be their authentic self online.”
Cox also shed some light on why so many accounts with drag names and other stage names suddenly started getting deleted.
“An individual on Facebook decided to report several hundred of these accounts as fake. These reports were among the several hundred thousand fake name reports we process every single week, 99 percent of which are bad actors doing bad things: impersonation, bullying, trolling, domestic violence, scams, hate speech, and more – so we didn’t notice the pattern.”
Chris Cox, Facebook Chief Product Officer
The Gay and Lesbian Alliance Against Defamation had representatives at the meeting. Later, GLAAD published a statement on its website:
“GLAAD was happy to participate in this meeting with Facebook, and we look forward to working with them and the coalition partners on implementing a solution that allows people to be their authentic selves on Facebook.”